Blog: Online event: Customer satisfaction – accident or design?

18 June 2021

Thursday 1 July | 12:00 | 45 mins

Customer satisfaction – accident or design?

Virtual Summit - Constructing Excellence SECBE Awards 2021 - panel discussion

Join us for an exciting online panel discussion event. How an integrated team approach to customer satisfaction delivers positive outcomes and creates value for all involved.

Clear methodologies for identifying what is really important to the customer and delivering what the end-user needs when they need it at a price that reflects value to the customer are the foundations of a sustainable and successful business. Activities that do not add value from the customer’s viewpoint can be classified as waste and eliminated. Panellists will share their experience of implementing successful customer satisfaction strategies

Hosted by Alex Neall, Framework Manager, Southern Construction Framework - sponsor of Outstanding Customer Satisfaction.

Panellists include:

  • Devine Direct Labour Ltd
  • GSE Building & Civil Engineering Ltd
  • Sutton Housing Society
  • Willmott Dixon

All our panellists represent finalists in the CE SECBE Awards 2021.

Free to attend. Register here:

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